ABOUT US:

We’re a dynamic and growing managed services provider dedicated to delivering high-quality IT solutions to small and mid-sized businesses. Our team values initiative, accuracy, and thoroughness. We offer the opportunity to work alongside skilled professionals in a supportive environment designed for those who are passionate about technology and delivering exceptional client service.

POSITION OVERVIEW:

We’re seeking an experienced and capable IT Systems Engineer to join our team and hit the ground running. This role requires a confident professional with a strong technical foundation, excellent troubleshooting skills, and the ability to act as a trusted resource within the team. You will be working directly with clients to resolve complex issues, contribute to project implementations, and help mentor junior staff members.

REQUIREMENTS:

• Proven experience working in an MSP or similar IT service provider environment
• Strong knowledge of Microsoft technologies (Azure, Office 365, Windows Server), networking (DNS, DHCP, firewalls, switching), and virtualization (VMware/Hyper-V)
• Familiarity with RMM tools, PSA systems, backup solutions, and modern security best practices
• Excellent troubleshooting, communication, and problem-solving skills
• Comfortable juggling multiple priorities in a fast-paced environment
• Demonstrated ability to work independently and exercise sound judgment in technical decision-making
• Passion for mentoring and helping others grow

• Serve as a technical escalation point for complex support issues and proactively drive resolution
• Implement, manage, and troubleshoot infrastructure solutions (servers, networks, cloud platforms, security tools)
• Collaborate with clients to understand their IT needs and deliver strategic solutions
• Participate in project planning and execution, including migrations, upgrades, and deployments
• Provide guidance and mentorship to junior team members to support their technical development
• Maintain accurate documentation within internal systems and client knowledgebases
• Stay current on industry trends and evolving technologies to bring new ideas to the team