MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

YOUR DAY AT NTT DATA

We are seeking a skilled and motivated Field Services and Dispatch L2 Network Engineer to join our team. The ideal candidate will have experience in service delivery, field services, and dispatch roles, with a strong focus on hands-on tasks and technical expertise. The role involves working with various network technologies and tools.

KNOWLEDGE AND EXPERIENCE:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client-focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Strong knowledge of network protocols, routing, and switching.
• Experience with network monitoring and troubleshooting tools.
• Familiarity with network security principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Cisco Dev Net certification.
• Minimum of 3-5 years of experience in network engineering, with a focus on field services and dispatch roles.
• Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
  Workplace type:
  Remote Working

KEY RESPONSIBILITIES:

• Perform rack and stack of network devices, including working with copper, fiber (single and multi-mode), and SFPs.
• Upgrade OS versions on network devices from vendors such as Cisco, Meraki, Aruba, Juniper, Palo Alto, and Fortinet.
• Apply network configurations to devices from various vendors.
• Gain console access to network devices for configuration and troubleshooting.
• Troubleshoot and resolve network connectivity issues, ensuring minimal downtime and optimal performance.
• Work with common network protocols and tools to diagnose and resolve network issues, including BGP, OSPF, EIGRP, spanning tree, VLANs, and QoS.
• Respond to escalated client requests and escalate unresolved, or complex problems, to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Take ownership of assigned work and issues that may arise.
• Perform any other related tasks as required.
• Collaborate with client IT teams, onsite and remotely to implement network changes and upgrades.
• Create, maintain, and update network documentation, including diagrams, configurations, and procedures.
• Assist in the design and implementation of network projects and initiatives.
• Ability to travel 50-75% required. Must live near a major airport.
• Stay current with industry trends and advancements in network technologies.