L2 Network Engineer at PRODAPT NORTH AMERICA INC

Mumbai City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Connectivity, Troubleshooting, Routing Protocols, Network Security, Configuration Management, Vendor Collaboration, Documentation, Monitoring Tools, ITIL Processes, Cisco, Juniper, Palo Alto, Wireless Networking, VPN, ACLs, NAT, Firewalls

Industry

technology;Information and Internet

Description

Overview We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams. Responsibilities To manage WAN, and LAN network connectivity across multiple sites. Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static, Respond to and resolve network tickets/ incidents and service requests. Troubleshoot network issue involving switches, routers, firewalls, and wireless systems. Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.). Implement and maintain network security policies, including firewall rules and access controls. Collaborate with vendors and ISPs for link issues, outages, and escalations. Document network diagrams, configurations, and standard operating procedures. Support planned network changes and participate in network implementation or migration projects. Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting. Follow ITIL processes for incident, change, and problem management. Requirements Bachelor’s degree in Telecom, Computer science, Information Technology, or related field. 8-10 years of experience in Telecom Data or enterprise-level network support. Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP). Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment. Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls). Understanding of wireless networking (Cisco, etc.). Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc. Experience working in ticketing system such as ServiceNow will be preferable.

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Responsibilities

Manage WAN and LAN network connectivity across multiple sites and troubleshoot network issues involving switches, routers, firewalls, and wireless systems. Collaborate with vendors and ISPs for link issues and document network diagrams and configurations.