L2 Onsite Support Engineer at Excis Ltd Germany

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Helpdesk Management, Windows Operating Systems, Linux, Customer Satisfaction, Problem Solving, Active Directory, Exchange, Office 365, Documentation, Incident Resolution, Software Installation, Network Issues, Data Privacy, Project Management, Technical Expertise

Industry

Information Technology & Services

Description

WE’RE HIRING A L2 ONSITE SUPPORT ENGINEER IN UK! Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Onsite IT Support Engineer who is responsible for the handling of day-to-day incidents, requests, providing technical subject matter expertise and providing an interface for technical support to the business – specifically Executives and Traders based in the London office. Roles and Responsibilties: Management of incoming helpdesk tickets and calls in accordance with business SLA’s. Provision of telephone and email support to in-house and remote staff for Windows Operating Systems, industry applications, network and hardware issues. Act as a point of escalation for 1st and 2nd line teams ensuring knowledge and technical experience is documented and handed over. Resolution of incidents and requests to customer satisfaction using documented processes and procedures or escalating to 2nd/3rd Line using agreed processes. Ensuring tickets are kept up to date with progress and are recorded correctly. Install and maintain new and existing software on end user machines. Collection of Business Justification and Authorizations where required. Remote installation of authorized software. Liaising with third party support where required. Setup, maintain and remove user accounts and permissions on a variety of in-house platforms (Active Directory, Exchange/Office 365 and other industry applications) Input creation and maintenance of documentation and aspects of the business Knowledge Base to support knowledge sharing and upskilling amongst the team, as well as empowering end users to self-help. Ensure that information security policies and procedures are adhered to. Drive actions within the Service Desk area to achieve the ISO 27001 accreditation. Provide on site support to Executives and Trading teams in the London office. Requirements Experience: · 1st/ 2nd line technical background · Technical certifications considered a plus · Helpdesk, desktop management experience · Service oriented with a strong focus on customer satisfaction · Excellent decision making skills · Excellent analytical and problem solving ability · Expert knowledge of Windows OS, Linux and the way in which applications interact · Ability to understand and translate the strategic direction into tactical execution points for the team Qualifications: · 5+ years’ experience in a technical IT position · Proven experience in IT services · Exposure over many years to a wide variety of applications and technologies · In-depth knowledge of applicable data privacy practices and laws Understanding of project management principles and application Benefits At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork. What We Offer Continuous learning and skills development opportunities Exposure to enterprise environments, modern IT tools, and cloud technologies A supportive culture that values people, performance, and growth Opportunities to work with global teams

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Responsibilities

The L2 Onsite Support Engineer is responsible for managing helpdesk tickets, providing technical support to executives and traders, and ensuring customer satisfaction through incident resolution. They will also document processes and maintain user accounts on various platforms.