ABOUT THE JOB:

• Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users
• Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets
• Perform root-cause analysis for recurring issues and document resolution procedures
• Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups
• Liaise directly with end-users, internal support teams and third-party vendors when needed
• Provide onsite and remote support during special events, meetings, and executive presentations
• Maintain ticketing system with up-to-date status, resolution steps, and follow-ups
• Offer basic local network support and collaborate with central network teams
• Support Connected Backup tools and general IT asset management
• Assist server maintenance tasks in coordination with local server teams
• POS system experience is a plus – not mandatory but appreciated

Please refer the Job description for details