L2 operations Engineer NC BSS Suite at Ericsson

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

NetCracker BSS Suite, Unix/Linux Administration, Shell Scripting, Perl Scripting, SQL, Incident Management, Problem Management, Billing Operations, Root Cause Analysis, System Performance Tuning, BSS/OSS Domain Knowledge, Customer Communication

Industry

Telecommunications

Description

Join our Team About the opportunity: Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers. Core responsibilities: Own operational health and stability of the production environment; provide proactive monitoring and assurance activities. Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.). Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations. Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools. Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior. Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs. Maintain runbooks, produce post-incident reports and contribute to process and automation improvements. Required experience & skills: 4–8+ years of progressive technical/application support experience within the BSS/OSS domain. Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B). Proficiency in Unix/Linux administration and Shell/Perl scripting. Solid SQL skills for billing investigations and database analysis. Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques. Excellent verbal and written English; proven customer-facing communication skills. Desirable: Degree in Computer Science, IT, Telecommunications or equivalent experience. Relevant certifications (Linux, scripting, NetCracker training). “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Responsibilities

The role involves managing the operational health and stability of the NetCracker BSS production environment, including incident resolution and root-cause analysis. It also requires overseeing end-to-end bill run activities and performing Linux/Unix system administration.