JOB DESCRIPTION

L2 Security Engineer is responsible to :

• Analyse problems, perform troubleshooting, and track problems through resolution
• Responsible for monitoring activities, such as security and bandwidth usage
• When necessary, escalate problems to the appropriate stakeholders / principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for security infrastructure at the data centre
• Plan and manage change request and / or maintenance activities for security operations including firmware patches
• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
• Perform Change Request, Service Request as assigned by team lead according to the SLA
• Offsite standby after office hours

Please refer the Job description for details