• Join a collaborative IT support team supporting approximately 1,000 users
• Hands-on Level 1 and Level 2 role across Microsoft 365, Active Directory and Intune
• Six-month contract with the potential to become permanent

The opportunity

We are seeking an approachable and technically capable Level 2 Service Desk Analyst to join an established internal IT team on an initial six-month contract.

You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible, customer-facing role involving phone calls, walk-up support, tickets and emails.

Key responsibilities

• Provide Level 1 and Level 2 technical support across a broad user environment
• Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune
• Support users through phone calls, walk-ups, tickets and email
• Escalate more complex technical issues to senior team members
• Maintain clear and accurate ticket notes and documentation
• Apply a security-conscious approach when resolving requests

About you

You will be a polished and approachable IT professional who enjoys working directly with users and can explain technical issues in clear, everyday language.

To be successful, you will ideally have:

• Two or more years of experience in service desk or IT support
• A relevant diploma, degree or comparable IT qualification
• Practical experience supporting Microsoft 365, Active Directory & Intune
• A professional and presentable approach when supporting employees and senior executives
• A security-focused mindset

Apply Today

Please send your resume by clicking on the apply button or for further information, email: Alex Nolan @ **********@roberthalf.com.au

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