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L2 Service Desk (Mandarin) | Onsite | Pasay at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, HSK 4, Service Desk, IT Support, Infrastructure Support, ServiceNow, Knowledge Base, Troubleshooting, Workstation Support, LAN Support, Application Performance, Root Cause Analysis, Escalation, VIP Support

Industry

Staffing and Recruiting

Description

Work Arrangement: Onsite during probationary period (6months), Hybrid upon regularization (3 days onsite, 2 days WFH) Pasay Office Shifting Schedule Requirements: At least HSK 4 proficiency in Mandarin with certification At least 2 years of experience in Service Desk, IT Support, or Infrastructure Support operations. Responsibilities: Provide technical support via ServiceNow, leveraging knowledge base articles to resolve user issues. Troubleshoot workstation, LAN, and application performance problems. Act as a liaison between L1, L2, and L3 support teams to ensure timely resolution. Maintain and update support documentation and SOPs. Conduct root cause analysis and escalate unresolved issues appropriately. Deliver high-touch support to VIP users with professionalism and discretion.

Responsibilities

The role involves providing technical support using ServiceNow and knowledge base articles to resolve user issues, including troubleshooting workstation, LAN, and application problems. Responsibilities also include acting as a liaison between support tiers, updating documentation, conducting root cause analysis, and delivering high-touch support to VIP users.