Your Next Opportunity

Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking an experienced, motivated and detail-oriented L2 Service & Support Engineer to join our brilliant IT team based in Loganholme QLD.

Reporting to the IT Service & Support Team Leader, this role will act as the senior IT support contact for our Loganholme site, providing high-quality technical support, local ownership of day-to-day support priorities, and proactive communication with Norwest-based leadership and specialist IT teams.

The L2 Service & Support Engineer is responsible for troubleshooting complex IT issues, supporting system and network maintenance, assisting with deployments and upgrades, and helping ensure business operations continue with minimal disruption. This role requires sound judgement, strong problem-solving skills, clear communication, and the confidence to work independently while knowing when to escalate or seek guidance.

What you’ll do

• Provide 1st and 2nd level technical support to employees in person, via phone, email and chat.
• Act as the senior on-site IT support contact for Loganholme, taking local ownership of support requests, technical issues and user concerns.
• Diagnose and troubleshoot hardware, software, network, connectivity, printer, telephony and endpoint issues.
• Manage day-to-day support priorities with limited on-site supervision, using sound judgement to determine next steps and escalation requirements.
• Escalate complex or unresolved issues to infrastructure, application, vendor or leadership teams with clear background, impact, troubleshooting completed and recommended actions.
• Log, track and document all support interactions, actions and resolutions in the ITSM ticketing system, ensuring timely updates and SLA awareness.
• Support Microsoft 365, Active Directory, device management, endpoint support, user access, password management and related administration tasks within role scope.
• Assist with IT hardware and software deployments, upgrades, patching, system testing and quality assurance activities.
• Maintain accurate IT asset records and support effective management of local devices and equipment across Queensland sites.
• Provide user guidance and training on IT tools, cyber security practices and standard support processes.
• Create and maintain knowledge base articles, FAQs, user guides and troubleshooting documentation to improve team efficiency and reduce repeat issues.
• Identify recurring problems and contribute to preventative actions, process improvements and continuous improvement initiatives.
• Build strong working relationships with local stakeholders, remote IT teams, vendors and suppliers.
• Occasional travel within Queensland and New South Wales may be required to provide on-site support.