THE KNOWLEDGE I OWN:

• Work experience in supporting eCommerce solutions (frontend, backend) public clouds (Microsoft Azure)
• Knowledge of cloud services
• Knowledge of application refactoring or development
• Knowledge in server-client communication, troubleshooting with browser related tools
• Experience with monitoring systems - preferably New Relic and Dynatrace
• Experience with ticketing systems ServiceNow or JIRA
• Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus

• As a Support Engineer, operating as the 2nd point of contact in our support chain. specializing in one of three application focus areas: Frontend, Backend or System Monitoring
• Playing key role as the front-line interface between our customer and the Product & Engineering team
• Operating as a second level of support working closely with developers, cloud and DevOps engineers
• Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs