WHO WE ARE:

At Fastr, we empower global brands and retailers to deliver exceptional ecommerce experiences through our SaaS and Services offerings. From Fastr Frontend, our AI-enhanced Digital Experience Composition platform, to solutions like Publicator and MINIBC, we enable seamless management and optimization of digital commerce journeys.
Our intuitive tools and integration capabilities support teams in accelerating experimentation and driving growth, with ongoing access to our Professional Services in Development, Design, Strategy, and Web Performance. With Fastr, brands are equipped to deliver the world’s best commerce experiences, achieving more—faster.

Why You’re a Good Fit:

• You believe software development is a collaborative effort and thrive in a team environment
• You’re excited to work within a diverse, global team, bringing together perspectives from different backgrounds

What You’ll Be Responsible For:

• Communicate with end-users to understand issues, provide friendly, timely updates, and deliver solutions
• Troubleshoot and resolve user-reported issues, escalating to the development team as necessary
• Identify recurring problems and collaborate with development on long-term solutions

Here’s what we’re looking for:

• 4+ years’ experience working with ecommerce platforms
• Proficiency in PHP, with knowledge of object-oriented design patterns
• Proficient with MySQL and DQL for data gathering
• Skill in React, HTML, CSS, JavaScript/jQuery
• Strong written and verbal communication skills in English
• Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment

Nice to have

• Working knowledge of the BigCommerce SaaS platform
• Experience with payment lifecycle processes
• A great attitude and desire to help people & solve problems

• Communicate with end-users to understand issues, provide friendly, timely updates, and deliver solutions
• Troubleshoot and resolve user-reported issues, escalating to the development team as necessary
• Identify recurring problems and collaborate with development on long-term solution