Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

L2 Support Engineer at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L2 Support, Incident Management, Problem Management, Monitoring Tools, ServiceNow, JIRA, Confluence, MS Office, Log Analysis, Web Technologies, Java, JavaScript, Unix, SQL, GraphQL, Communication Skills, Problem-Solving Skills

Industry

IT Services and IT Consulting

Description

Monitor customer-facing web applications and related services using tools like Dynatrace, Splunk, Datadog. Analyze application logs and transactions to identify and troubleshoot issues. Record, track, and update incidents in ServiceNow or other ticketing tools. Classify issues by severity and ensure timely communication and escalation to L3 or development teams as needed. Perform diagnostics and implement temporary fixes or workarounds when required. Take complete ownership of incidents until resolution and closure. Collaborate with cross-functional teams for problem-solving and root cause analysis. Maintain clear communication with stakeholders on issue status and resolution progress. Participate in proactive monitoring and continuous improvement activities. Create and update documentation and knowledge base articles on recurring issues and solutions. Experience with Incident Management and Problem Management processes (ITIL familiarity preferred). Strong knowledge of monitoring tools (Dynatrace, Splunk, Datadog). Hands-on experience with ServiceNow or similar ticketing tools. Working knowledge of JIRA, Confluence, and MS Office. Ability to read and analyze logs and transactions effectively. Good understanding of web technologies and exposure to Java, JavaScript, Unix, SQL, or GraphQL (advantageous). Strong communication, analytical, and problem-solving skills. Team player with good collaboration and stakeholder management abilities. Willingness to work in rotational and weekend shifts, including on-call support. 3-5 years of experience in L2 website or application support. Exposure to travel, hospitality, or e-commerce platforms is a plus. Experience working in onsite-offshore support models.

Responsibilities

Monitor customer-facing web applications and troubleshoot issues using various tools. Collaborate with cross-functional teams and maintain communication with stakeholders regarding incident status.