L2 Support Engineer at SOFTSWISS

Poznan, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Presentation Skills, HTTP, APIs, REST, SOAP, JSON, Postman, AI Tools, Proactive Mindset, Payment Systems, Technical Support, Coding Knowledge, ELK Stack

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for an experienced L2 Support Engineer. We need an accomplished professional who shares our culture and values. About Product: Payment Gateway (FinteqHub): The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide. Purpose of the role: The purpose of this role is to ensure the product meets business objectives and client needs through strong technical expertise, proactive problem-solving, and cross-team collaboration. The role is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients. Key responsibilities: Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries Required Experience: English Proficiency - Upper Intermediate or higher Presentation skills - Confident leading calls, demonstrations, and presentations Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc Proficient with Postman including scripts, tests, and so on (or analogs) Advanced usage of AI tools. • Proactive mindset with a commitment to delivering results Nice to have: Russian Proficiency - Upper Intermediate or higher Hands-on experience with payment systems providers (cascading, 3DS, etc) Prior experience in technical support Coding knowledge - ability to build a simple HTTP client (any language), create an API signature script Familiarity with ELK stack or similar logging/monitoring tools Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events.

Responsibilities

The L2 Support Engineer is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients. This role involves second line investigation of issues, product customization, feature analysis, and project coordination.