Full job description

**PE Firm - L2 Support Engineer (Mac & Windows) - Contract (ongoing) - Immediate Start**

Client

• A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.

The Role

• The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.

Responsibilities + Requirements

• Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation
• Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID
• Troubleshoot hardware, software, access and connectivity issues across both operating systems
• Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.
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