Responsibilities + Requirements

• Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation
• Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID
• Troubleshoot hardware, software, access and connectivity issues across both operating systems
• Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.

Location

• London

Start Date

• Immediate
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