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L2 Support at Weekday AI

, , India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

2500000.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L2 Support, Server Patching, Firmware Updates, Network Devices, Windows OS, iOS, Patch Management, Automation Workflows, IT Security, Vulnerability Handling, Troubleshooting, Incident Management, Routers, Switches, Firewalls

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Salary range: Rs 1500000 - Rs 2500000 (ie INR 15 - 25 LPA) Min Experience: 4 years Location: Remote (India) JobType: full-time Demonstrated experience in server patching and upkeep, including scheduling, testing, deploying, and verifying patches to ensure system stability and security while minimizing downtime. Extensive understanding of updating firmware on network devices, encompassing routers, switches, and firewalls, with the ability to perform these updates without disrupting network operations. Practical experience managing patches on Windows OS and iOS, ensuring compatibility and functionality across different environments and promptly addressing any issues arising from the updates. Knowledgeable about patch management tools and automation workflows, leveraging technologies to streamline patch deployment processes and maintain comprehensive audit trails. Comprehension of IT security best practices and vulnerability handling, including identifying, prioritizing, and mitigating security risks related to unpatched systems to protect organizational assets. Skills L2 support with a focus on troubleshooting and resolving complex technical issues, providing expert assistance to end-users and ensuring high service quality through efficient incident management.

Responsibilities

Manage server and network device patching, including scheduling, testing, and deployment to ensure system stability. Provide expert L2 technical support to resolve complex issues and maintain high service quality through efficient incident management.