Lab Support Services Specialist - Lagrange, GA at 5000 Wellstar Medical Group, LLC

LaGrange, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HIS/LIS Data Entry, Specimen Processing, Phlebotomy, Customer Service, Troubleshooting, Inventory Control, Quality Assurance Checks, Patient Confidentiality, Microbiology Processing, Lab Automation Operation, Communication, Detail Oriented, Data Entry, Typing, Basic Life Support

Industry

Hospitals and Health Care

Description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Overview Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to: HIS/LIS data entry, troubleshooting and laboratory technical support functions Customer Service for all patients and health care providers. Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff. Phlebotomy procedures including all types of specimen collection techniques. Pre-Analytical and specimen storage robot operation Assist in multiple areas as workload and staffing changes. Responsibilities Core Responsibilities and Essential Functions Technical/ HIS / LIS HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples. Report and troubleshoot HIS/LIS, printer, fax malfunctions. Organize specimen intake in various downtime scenarios and recovery from same. Assist with inventory control. Maintain organization of laboratory storage areas. Restock consumables in the phlebotomy, clerical areas, store room and laboratory. Perform QA checks on refrigerators, freezers as required. Customer Service Support Complies with AIDET standards always Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority. Maintains patient privacy and confidentiality always. Receive incoming calls; resolve or route as appropriate. *Resolve patient / patient care provider complaints; understand when to refer to supervisor. Provide patient test results to patient care providers via printed reports, fax or verbal communication. *Maintain organized files for physician orders, reference lab reports, other lab reports, as needed. Make follow-up calls to patients, patient care providers concerning problem specimens, recollects. Perform call back function for critical and notification values. Specimen Receipt and Processing Check all specimens arriving in the lab for sufficient quality and quantity. Cancel unacceptable specimens after notifying RN and documenting in the LIS. Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists. Measure and aliquot 24 hr urine samples and enter required information in the LIS. Via tracking and pending logs, prepare specimens for transport to reference labs. Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed. Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS. Resolve any insurance/billing problems noted with PAS or Outreach staff. Processing microbiology specimens (plating/preparation and preparing gram stains) Phlebotomy Prepare and maintain phlebotomy tray with all supplies required to perform duties. Perform phlebotomy in accordance with Wellstar’s patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing. Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour. Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual. Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time. Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements. Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time. Delivers specimens to the Laboratory with specified timeframe. Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible Teaching /In-Service/ Email Assists in orientation and training of new employees as assigned. Check emails daily in Sunquest. Completes all assigned training and competency testing within specified time periods. Participates in 80% of staff meetings and reads 100% of posted meeting minutes. Required for All Jobs Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Qualifications Required Minimum Education High school diploma or GED Required Required Minimum Experience Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred Required Minimum Skills Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge. Required Minimum License(s) and Certification(s) Basic Life Support from American Heart Association Required Additional Licenses and Certifications Phlebotomy Certification by a national organization Preferred Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

Responsibilities

The specialist performs technical and non-technical duties under supervision, including HIS/LIS data entry, troubleshooting, customer service, specimen receipt and processing, and phlebotomy procedures.