Location
Johannesburg, South Africa
Category
Support
Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
As the first point of contact between IDEXX and our customers, our support professionals are vitally important.
In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

• You will act as the liaison between customers and the IDEXX laboratories.
• As a member of this team, you will answer customer questions as well as provide administration support.
• You will work in close collaboration with our internal stakeholders in order to effectively escalate a wide variety of calls.
• You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.