Overview
The Laboratory IT Technician will provide technology support for the Laboratory location. This includes configuration and management of the Laboratory Information System (LIS), providing tier-one and tier-two helpdesk support, and other activities to support technology in the location.

QUALIFICATIONS

• At least 5 years previous Information Technology experience required; previous experience in healthcare strongly preferred.
• LIS Package Software Maintenance and Support – Experience supporting a lab information software deployment (ideally Vital Axis but experience with a similar solution acceptable).
• Bachelor’s degree (B. A.) from four-year College or university; 5 plus years related experience and/or training; or equivalent combination of education and experience.
• A+, Network+, Security+, ITIL, Microsoft or other industry standard certifications are preferred, but not required.

• Configures, administers security, manages and tests implementation of Lab Information System (packaged software) deployment at the site.
• Ensure ongoing LIS proficiency and provide company-wide training and documentation in respect to any changes or upgrades.
• Assist with change control impact assessments relating to the LIS system.
• Provides vendor management support by working with the LIS vendor on future upgrades, modifications, and other business needs within the LIS.
• Solves user technology problems at the workstation level including desktop, laptop, tablet, cell phone and related peripheral hardware or software applications and services.
• Champions customer support through positive interaction and advocacy of all end-user issues from initial contact through resolution.
• Works to maintain server, network and other infrastructure at the site with the support of engineering team.
• Point person for facility related matters at the location including but not limited to testing of the backup generator.
• Maintains all information relating to all technology assets, problems, solutions, and changes within the purview of the Helpdesk.
• Provides tier one support including answering phones, documenting tickets, problem routing, dispatching, end-user training, and basic troubleshooting for end-user devices.
• Provides tier two support including advanced device troubleshooting, problem escalation, work order management spare inventory management, PC imaging, device setup, backup support, and documentation.
• Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
• Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.