A leading materials testing laboratory based in Ledbury is seeking a Lab Operations Manager to take full responsibility for the day-to-day laboratory services, driving business growth and ensuring technical excellence. This is a key leadership role, focused on managing operations, enhancing quality standards, and expanding external testing revenue.

LABORATORY OPERATIONS MANAGER REQUIREMENTS:

• Education & Expertise:
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• Degree in Metallurgy, Materials Science, or Engineering (preferred).

• Strong background in metals/materials testing.
• Experience in the aerospace or metals production industry is beneficial.
• Leadership & Commercial Acumen:
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• Proven experience managing a large technical team.

• Ability to balance technical oversight with commercial strategy.
• Strong problem-solving skills, able to provide clear solutions in a fast-paced environment.
• Industry & Quality Standards:
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• Familiarity with ISO/IEC 17025 and Nadcap accreditation.

• Understanding of Ni alloys or other major alloy systems is a plus.

• Business Growth & Revenue:
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• Own and drive revenue targets for IncoTest’s external testing services.

• Identify opportunities to expand external revenue streams.
• Build and maintain strong relationships with key customers.
• Laboratory Operations & Quality:
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• Take overall responsibility for the laboratory’s technical operations.

• Implement and maintain ISO/IEC 17025 and Nadcap Materials Testing standards.
• Continuously improve services for internal and external customers.
• Leadership & Stakeholder Engagement:
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• Lead and manage a diverse technical team.

• Work closely with senior leadership, including the Technical Director, Head of Quality, and Operations Director.
• Engage with accreditation bodies and key industry partners.