At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
EL Sales Support Manager - Technical Sal

MORE ABOUT US

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.

ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe

YOUR ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

Work model: Onsite

• Conducting thorough investigations on customer return products to identify issues and determine root causes.
• Performing root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Managing and processing all customer claims efficiently and effectively.
• Preparing detailed reports on findings, analyses, and corrective actions.
• Collaborating with cross-functional teams to ensure quality standards are met.

QUALIFICATIONS FOR THE ROLE

• Bachelor’s degree in engineering, or extensive hands-on experience with electrical components.
• Strong understanding of low voltage circuit breakers, contactors, and other electrical components.
• Experience with using digital equipment including voltage generators, current generators, digital recorders, etc. is an advantage.
• Excellent communication and report writing skills
• High proficiency in English, Chinese Mandarin is a plus but not mandatory.
• Strong analytical and problem-solving skills.
• Experience with SAP and Salesforce is nice to have.