The Laboratory Services Rep is responsible for the registration, the ordering of lab procedures, and the handling of outpatient and outreach specimen. Other responsibilities in performing a variety of clerical and preprocessing duties as well as using a variety of communication tools to answer, screen, and direct calls in a professional and courteous manner.

• Customer Service
• Answers pages and telephone calls by identifying department, routes callers, pages personnel, takes messages, and provides routine information to callers in a kind and respectful manner. Responds promptly to client inquiries and resolves client issues.
• Receives incoming and makes outgoing telephone calls for the Laboratory regarding problem samples, test add-ons, test cancellations, patient test results, test information, information verification, and in maintaining call back ques. Exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
• Maintains files of telephone numbers for hospital personnel, departments, and other area hospitals in order to provide a quality communications network and promote the provision of high quality services by the department.
• Ensures optimal customer satisfaction in all aspects of job. Assumes ownership when solving customer problems and follows through with appropriate documentation. Maintains customer focus in stressful situations.
• Makes customer service a top priority and is flexible and accommodating to meet customer’s needs.
• Technical Skills
• Accurately enters and/or verifies patient demographics and test results. Reads and follows instructions of test requirements.
• Ensures that specimen stability is maintained and that specimens are sent to the appropriate sections for testing. Is knowledgeable of the various sections and testing menus for each area.
• Enters appropriate billing information provided by the client/patient. Effectively uses a variety of computer systems and applications within the laboratory and OLOL
• Productivity
• Identifies problem specimens and follows through on proper procedure. Accurately labels specimens with proper ID number. Processes specimens in a timely manner with very low error rate and high productivity.
• Efficiently maintains files on the location and status of all active and discharged patients according to established hospital policy.
• Effectively maintains confidentiality of all verbal, written, or electronically stored information in all matters regarding the laboratory or organization.
• Follows all lab quality and safety procedures. Maintains confidentiality of all patient information.
• Other Duties As Assigned
• Performs other duties as assigned or requested.
• High School or equivalent

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days

• 1,915 Active Medical Staff229,296 Emergency Visits

• As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
  Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi’s largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
  Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
  Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
  Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
  As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”

• Customer Service
• Answers pages and telephone calls by identifying department, routes callers, pages personnel, takes messages, and provides routine information to callers in a kind and respectful manner. Responds promptly to client inquiries and resolves client issues.
• Receives incoming and makes outgoing telephone calls for the Laboratory regarding problem samples, test add-ons, test cancellations, patient test results, test information, information verification, and in maintaining call back ques. Exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
• Maintains files of telephone numbers for hospital personnel, departments, and other area hospitals in order to provide a quality communications network and promote the provision of high quality services by the department.
• Ensures optimal customer satisfaction in all aspects of job. Assumes ownership when solving customer problems and follows through with appropriate documentation. Maintains customer focus in stressful situations.
• Makes customer service a top priority and is flexible and accommodating to meet customer’s needs.
• Technical Skills
• Accurately enters and/or verifies patient demographics and test results. Reads and follows instructions of test requirements.
• Ensures that specimen stability is maintained and that specimens are sent to the appropriate sections for testing. Is knowledgeable of the various sections and testing menus for each area.
• Enters appropriate billing information provided by the client/patient. Effectively uses a variety of computer systems and applications within the laboratory and OLOL
• Productivity
• Identifies problem specimens and follows through on proper procedure. Accurately labels specimens with proper ID number. Processes specimens in a timely manner with very low error rate and high productivity.
• Efficiently maintains files on the location and status of all active and discharged patients according to established hospital policy.
• Effectively maintains confidentiality of all verbal, written, or electronically stored information in all matters regarding the laboratory or organization.
• Follows all lab quality and safety procedures. Maintains confidentiality of all patient information.
• Other Duties As Assigned
• Performs other duties as assigned or requested.
• High School or equivalen