Laboratory Technical Specialist
Location Leicester, England, United Kingdom
Date posted July 25, 2025
Job ID 19986

Are you passionate about science and technical support? Join our dynamic team as a Laboratory Technical Specialist at Mettler Toledo, based in Leicester, UK!
About the Role:
You will provide expert pre- and post-sale technical support for our laboratory products and software, including LabX. Your responsibilities include delivering product demonstrations and training to sales teams and customers both on-site and remotely, supporting demo stock management, and continuously improving service delivery.

Key Responsibilities:

• Provide technical support for laboratory products and software.
• Triage and respond to technical support requests, escalating as necessary to corresponding support teams.
• Serve as a supportive liaison between customers and internal business units.
• Create and send detailed technical customer reports.
• Train and demonstrate resolutions to technical support enquiries effectively.
• Organise and conduct product and software demonstrations on-site and off-site, utilising various technologies including our eStudio facility.
• Organise and conduct LabX software demonstrations and customer training sessions, both on-site and remotely.
• Visit customers to understand their processes and support the sales process by demonstrating our technical expertise.
• Assist in developing suitable LabX methods for various applications.