SUMMARY

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.
At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

KNOWLEDGE & UNDERSTANDING

• Knowledge of CAFM systems
• Experience in coordinating engineering teams.
• Previous experience in a similar role (preferably in facilities or service industries)
• FM Helpdesk experience
• Ability to work to strict SLAs & KPIs
• Ability to prioritize and multitask effectivelyWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

• Coordinate and schedule inhouse engineering labour visits
• Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
• Checking and verifying engineers, report sheets and timecards on a daily basis.
• Manage and update CAFM (Computer-Aided Facilities Management) systems.
• Respond to client queries and provide excellent customer service
• Ensure compliance with SLAs and KPIs.
• Accurately record and process data using Microsoft Word and Excel.
• Work efficiently in a fast-paced environment, prioritizing tasks effectively
• Excellent communication and numeracy skills
• Proficiency in Microsoft Word and Excel and excellent systems awareness
• Strong time management and organizational skills
• High attention to detail and accuracy
• Outstanding customer service skills
• Ambitious and eager to learn quickly
• Experience working in a very fast-paced environment