REVENUE & PROFITABILITY:

You are responsible for the financial health and profitability of your store, by:

• driving revenue and exceeding targets; reviewing and monitoring daily, weekly, monthly business and people results and creating plans in partnership with the Area Manager to achieve targets.
• driving a culture of performance, cost awareness and accountability within your team.
• developing the required business acumen within your team to analyze results and implement plans for improvement.
• managing store’s spend & seeking opportunities to minimize costs.
• mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy.

YOU ARE ACCOUNTABLE FOR THE SUCCESS OF YOUR TEAM, BY:

• ensuring you have the right people in the right positions at the right time and in the right quantities within your store.
• sourcing and selection of talent to build the infrastructure necessary to sustain and grow your scaling business.
• successfully integrating and onboarding new talent to our store.
• building healthy relationships with our people and establishing a positive and engaging work environment.
• continually developing your team for succession within the organization
• setting expectations and managing performance of the team to meet revenue & profitability goals.
• conducting regular assessment of our people against performance review criteria and KPIs.

YOU ARE ACCOUNTABLE FOR THE CUSTOMER EXPERIENCE IN YOUR STORE, BY:

• Leading by example and ensuring the quality of the in-store customer experience by communicating, training, and upholding expectations of service, including pampering professional demonstrations of product.
• Providing in-store feedback and coaching to staff & Assistant Store Manager (where role is applicable), to build skills and confidence in customer service and product knowledge.
• Identifying opportunities to build and maintain relationships within local communities to drive brand awareness.

YOU ARE ACCOUNTABLE FOR SMOOTH-RUNNING STORE BY:

• ensuring operational, brand and product standards are met every day and teams are clear on their expectations and roles.
• identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• ensuring standard operational policies and procedures are being followed including health & safety, store maintenance (as good as new), cleaning & replenishment, inventory management and cash systems.
• building optimal schedules for your store and your team to meet customer expectations and sales targets (wages % of sales) efficiently and effectively.

You are responsible for the financial health and profitability of your store, by:

• driving revenue and exceeding targets; reviewing and monitoring daily, weekly, monthly business and people results and creating plans in partnership with the Area Manager to achieve targets.
• driving a culture of performance, cost awareness and accountability within your team.
• developing the required business acumen within your team to analyze results and implement plans for improvement.
• managing store’s spend & seeking opportunities to minimize costs.
• mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy