Lanai Air Guest Service Agent (Kapalua) at Pulama Lanai

, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

22.22

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Logistical coordination, Flight reservations, Communication, Organizational skills, Multi-tasking, Problem solving, Microsoft Outlook, Microsoft Word, Microsoft Excel, Customer service, Ground transportation coordination, Attention to detail, Teamwork, Professionalism

Industry

Community Development and Urban Planning

Description

This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna’i Air aircraft. In this role, guest service must be delivered in a manner that is both high touch and high quality. This role will be responsible for guest servicefor travelers across all Lanai Air flights in a courteous and professional manner. This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest’s inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the interisland terminals and hanger facility on O‘‘ahu.. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna’, O‘ahu and other islands. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna’i and to provide reliable and seamless service to all travelers on Lanai Air. Compensation: $22.22/hour (non-exempt) Reporting Relationship: Reports To: Guest Service Manager (Honolulu, Guest Service Assistant Manager (Neighbor Islands) Coordinates with: Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ramp Service Agents, Ground Transportation Vendors Quality Standards: * Conduct individual and business affairs in highest ethical and legal fashion. * Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. * Build strong communication links with supervisors, peers, and employees. * Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. * Comply with all Company policies and standards. * Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together. If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.

Responsibilities

This role manages the passenger transfer process from check-in to boarding for Lānaʻi Air flights while providing high-quality guest service. The agent also coordinates ground transportation, tracks inbound flights, and assists with logistical support for third-party vendors.