Lanai Air Guest Service Assistant Manager (Kapalua) at Pulama Lanai

, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

70000.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Airport operations, Staff training, Regulatory compliance, Guest service, Communication, Microsoft Office, Decision making, Security coordination, Organizational skills, Conflict resolution, Leadership, Safety management, Time management, Professionalism

Industry

Community Development and Urban Planning

Description

Lānaʻi Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lānaʻi and Sensei Lānaʻi Retreat. Lānaʻi Air is responsible for providing “point to point” consistency in service delivery between Oahu, Maui, Kona, or Lihue and Lānaʻi. The Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals. Works closely with the System Development and Quality Assurance Manager to provide training and evaluations specific to the Guest Service Agents role. Will be the authorized On-the-Job Trainer (OJT). Required to maintain and understand the Ground Security Coordinator role, as described by Western Air Inc. Required to maintain the highest level and standards for safety and security of employees and company property. Compensation: $65,000 - $70,000/year (Exempt) Reporting Relationship: Reports to: System Development and Quality Assurance Manager Supervises: Guest Service Agents and Guest Service Screening Agents Interface and Collaboration: Coordinates with: Operations Director, Central Planning and Reservation Control Manager, i Guest Service Manager Interfaces with: System Operations and Reservations Coordinator, Pūlama Lāna`i Safety Manager, Western Aircraft Inc. Chief Pilot and Chief Inspector Quality Standards: * Conduct individual and business affairs in highest ethical and legal fashion. * Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. * Build strong communication links with supervisors, peers, and employees. * Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. * Comply with all Company policies and standards. * Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i.

Responsibilities

The Guest Service Assistant Manager oversees and supervises Guest Service Agents and Screening Agents while ensuring compliance with company policies and safety standards. They are responsible for providing training, performance feedback, and maintaining effective communication across departments.