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Lanai Air Lead Guest Service Screening Agent (Molokai) at Pulama Lanai

, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

26.37

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Communication, Leadership, Security screening, Logistics coordination, Clerical, Microsoft Outlook, Microsoft Word, Microsoft Excel, Problem solving, Multi-tasking, Teamwork, Accountability, Time management, Attention to detail

Industry

Community Development and Urban Planning

Description

Lanai Air is a critical component to the delivery of “high quality-high touch” consistent service experience to every guest traveling. Lanai Air is responsible for providing a seamless “point to point” delivery between the Hawaiian islands. The Lead Guest Service Screening Agent is responsible for the day-to-day activities and assignments of the Guest Service Screening Agents. They are also the required Twelve Five Standard Screening Program (TFSSP) Screening Supervisor on duty overseeing the staff, and equipment at each screening location while serving as the primary liaison to the Ground Security Coordinator (GSC) and LEO. Compensation: $26.37/hour (non-exempt) Reporting Relationship: Reports To: Guest Service Manager and Guest Service Assistant Manager Directs: Guest Service Screening Agents, Guest Service Agents Coordinates with: Ground Security Coordinator on duty Quality Standards: * Conduct individual and business affairs in highest ethical and legal fashion. * Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. * Build strong communication links with supervisors, peers, and employees. * Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. * Comply with all Company policies and standards. * Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. At Pūlama Lāna‘i, we honor our island’s history and celebrate its future every day. Our employees on Lanai and Oahu work with residents and businesses to achieve our bright vision together. If you are passionate about culture, collaboration, sustainability, economic diversity, community engagement and land stewardship on Lanai, we invite you to consider our open positions.

Responsibilities

The Lead Guest Service Screening Agent oversees daily screening activities, staff assignments, and equipment at designated locations. They serve as the primary liaison to the Ground Security Coordinator and ensure compliance with Twelve Five Standard Screening Program requirements.