Yard-Nique is currently looking for an Account Manager for our Maintenance team. We are an experienced leader in our industry and provide a diverse array of products and services. This position will train under and assist an experienced Account Manager in managing a portfolio of maintenance contracts to a wide variety of customers.

To be successful and thrive with our company you must:

• Be driven, disciplined and focused
• Build strong relationships through trust, hard work and determination
• Develop and maintain landscape maintenance contracts specific to our customer’s needs and vision
• Make a commitment to Safety, Customer service standards and Quality an unwavering priority
• Utilize your previous experience and people skills to be an effective teammate and leader
• Understand and own your business.

Responsibilities:

• Manage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations.
• Anticipate customer problems and concerns and take action to meet and exceed customer expectations
• Build and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholders
• Work collaboratively with peer managers on various projects
• Manage quality control of the portfolio to include assisting with property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary
• Responsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgets
• Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested
• Effectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accurately
• Provide supervision and develop employees through positive interactions, giving feedback and providing on-the-job training
• Coordinate associated equipment, manpower, and procure necessary materials
• Engage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departments
• Establish and maintain safety and security at jobsites for all employees and customers

Position Requirements:

• Effectively coach and manage employees on a daily basis
• Basic knowledge of landscape maintenance techniques, plant identification and irrigation techniques preferred
• Ability to build positive relationships with customers and employees at all levels in the organization
• Adaptability and sound judgment when faced with multiple competing priorities
• Basic proficiency with Microsoft Outlook, Excel, Word

Basic Qualifications:
AS or BS degree in Horticulture, Construction, or related field, preferred
Minimum 3-5 years related experience
Ability to work with minimal supervision
Excellent verbal and written communication skills
Job Type: Full-time
Pay: Negotiable based on experience

EXPERIENCE AND LICENSE REQUIREMENTS

• Account Management (optional)
• Crew Management (optional)
• Customer Service (optional)
• Driver License
• Operations (optional)

• Manage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations.
• Anticipate customer problems and concerns and take action to meet and exceed customer expectations
• Build and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholders
• Work collaboratively with peer managers on various projects
• Manage quality control of the portfolio to include assisting with property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary
• Responsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgets
• Proactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested
• Effectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accurately
• Provide supervision and develop employees through positive interactions, giving feedback and providing on-the-job training
• Coordinate associated equipment, manpower, and procure necessary materials
• Engage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departments
• Establish and maintain safety and security at jobsites for all employees and customer