MAKE IT AMAZING

At Sydney Airport, the future of air travel is shaped by you.
As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.
Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.
As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.
Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.
We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.
Job Description

ABOUT THE TEAM AND THE ROLE

This role forms part of our Passenger Experience team, reporting to the Manager Landside Operations and Performance. Day of Operations reporting line into the Airport Duty Manager.
As a key member of Sydney Airport’s front-line operations team, this role is responsible for maintaining a safe, secure and seamless road network for SYD and ensure minimal disruption to the passenger journey to kerbside.

IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO

• Deliver excellent service to passengers, stakeholders, and partners at Sydney Airport.
• Work closely with internal and external teams to maintain high standards in passenger service and ensure safe, secure, and smooth travel.
• Keep the Airport Duty Manager and Operations Centre informed about key issues and respond quickly to anything affecting passenger experience or stakeholder relations.
• Handle incidents, including medical and safety situations, and coordinate on-site responses as needed.
• Monitor kerbside, landside bussing and transfer operations to ensure minimal delays and consistent service quality.
• Support investigations and ensure timely reporting and corrective actions.
• Conduct audits and inspections to ensure compliance with service standards and contract performance.
• Collaborate with internal teams (e.g., parking, commercial transport, facilities, security) and external partners (e.g., NSW Taxi, Uber, TfNSW).
• Assist during irregular operations, such as delays or weather disruptions, and escalate issues according to procedures.