Landside Transportation Specialist at Port of Seattle

SeaTac, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Adaptability, Technical Skills, Conflict Resolution, Regulatory Compliance, Process Improvement, Wayfinding, Training, Monitoring, Inspections, Documentation, Collaboration, Education, Judgment, Traffic Control

Industry

Government Administration

Description

This position is designated for Evening/Night Shift coverage. The regular schedule is Saturday from 3:00 pm – 1:30 am, and Sunday through Tuesday from 3:30 pm – 2:00 am, with Wednesday through Friday off. Candidates must be available and willing to work during evening and overnight hours as part of their standard work schedule. As the Landside Transportation Specialist, you will facilitate safe and contractually compliant commercial Ground Transportation (GT) operations by enforcing rules and regulations, educating and advising drivers, and providing support to operators and the traveling public. You will impose transportation-related rules and regulations of the Port of Seattle by issuing citations and warnings to non-compliant commercial transportation operators. You will maintain contact with regulatory agencies such as Department of Licensing, Washington Utilities and Transportation Commission, and Department of Revenue to identify and support changes in government regulations affecting GT functions and ensure current Port policies, procedures, and processes comply. You will facilitate optimum working relations with operators by educating operators/drivers on Port of Seattle Ground Transportation policies and procedures. You will monitor the activity of Transportation Network Companies and GT operations to include commercial operator and passenger activity, and traffic flow through onsite inspections and closed-circuit TV. You will conduct quarterly inspections and audits for the Port’s On-Demand Taxis to maintain contract and regulatory compliance. You will assist with permit sales by collecting required documents and maintaining digital filing in SharePoint and Veoci. You will evaluate and design process improvement initiatives to apply lean processes for increased efficiency, productivity, and quality of service for permit sales and operator check-ins. You will provide wayfinding for passengers and operators and advise the traveling public on accommodations, travel routes, and ground transportation options. You will collaborate with other teams to disseminate information to all commercial operators and assist with incident and emergency response and reports for incidents in the parking garage and Ground Transportation locations. You will train new hires to manage the day-to-day operations of the department and oversee parking area for all contractors who have employees working on the 3rd floor of the garage to ensure compliance with guidelines. Experienced – You have two (2) years of customer service experience in an airport operations or transportation environment. Desired – We hope you have a Traffic Control Flagger Certification. Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees. Excellent Communicator – You have exceptional verbal communication and active listening skills. Adaptable – You can multitask in a fast-paced, dynamic, ever-changing environment. You can respond to exceptions from rules and regulations and fairly apply them using good judgement. Technically Skilled – You are proficient in using access control and tracking systems, Microsoft Word, Excel, Outlook, OneDrive, SharePoint, and Veoci. Tactful – You can quickly resolve operator or customer issues, carefully focusing on operational continuity. You can resolve interpersonal conflicts professionally.

Responsibilities

The Landside Transportation Specialist will facilitate safe and compliant commercial Ground Transportation operations by enforcing regulations and educating drivers. Responsibilities include monitoring activities, conducting inspections, and providing support to operators and the traveling public.