Language Access Program Manager at City of Philadelphia

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

75000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Data Analysis, Process Improvement, Contract Monitoring, Technical Assistance, Data Dashboard Development, Procurement Review, Contract Negotiation, Technical Writing, Grant Management, Interpersonal Skills, Written Communication, Oral Communication, PowerBI, Data Visualization, Vendor Compliance

Industry

Government Administration

Description

Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. Agency Description The Managing Director manages and oversees the operations of the City. Working with five Cabinet-level Deputies, operational oversight is divided into specific departmental clusters: Health and Human Services, Community and Culture, Community Services, Public Safety and Criminal Justice, and Transportation and Infrastructure. The Community Services cluster oversees several outward-facing programs that provide services directly to the public. These offices and programs focus on enhancing quality of life and improving how citizens engage with their communities and their city government. The Office of Immigrant Affairs (OIA) promotes and strengthens the well-being of Philadelphia’s immigrant communities. We do this by recommending and developing policies and programs, which in turn provide opportunity and access to services. We help facilitate the successful inclusion of immigrants into the civic, economic, and cultural life of the city. We also highlight the essential role that immigrants have played and continue to play in our city. Job Description Position Summary The Office of Immigrant Affairs seeks a detail-oriented individual with exceptional contracting, data analysis, and process improvement skills to join the department as a full-time Program Manager for the City’s Language Access Program. The primary focus of this position is to monitor and evaluate the technical and administrative aspects of the language access program’s contracts, ensuring the contractor delivers the required services according to the contract terms. Additionally, the Program Manager builds and oversees OIA’s Language Access and other programmatic data analysis. The Program Manager provides technical assistance and training to appointed Language Access Coordinators (city staff who request and use services from translation product contractors), and serves as an in-house consultant in support of Language Access Plans across city government. Essential Functions: Oversee annual and quarterly reports, as well as systems to collect data from all City departments Compile, analyze, report qualitative and quantitative data and create visuals and narratives to present comprehensive data to inform policy changes or resource allocation Design Language Access Plans templates to be completed by Language Access Coordinators and their respective offices and departments Develop, implement and oversee a data-focused dashboard that shows language access program deliverable status and track turnaround time for responses and resolutions Review procurement documents and actions for adherence to rules, policies, and procedures; participates in the negotiation process for new contracts resulting from requests for quotes or requests for proposals. Provide guidance to OIA and city staff in developing specifications, statements of work, scope of services, and other contract requirements with regard to Language Access Program Build and operate a checkout and request system for City staff seeking Language Access resources Manage and present Language Access service data for internal and external audiences regarding to costs and customer services Update systems of receiving, processing and presenting, as well as evaluating quality and compliance of vendor service data Analyze data for trends and report on these trends to the language access program and program stakeholders Oversee cost projections for interpretation, translation, and vendor contracts based on historical usage Compare vendor performance and costs to ensure accountability Collaborate with City offices regarding the integration of emerging technologies in Language Access Coordinate with the Office of Information Technology to understand and support the security needs of the City in Language Access services Consult with City agencies regarding the implementation of new technologies and digital services OIA Training Support and Data Analysis Support the entire Office of Immigrant Affairs as the team’s internal and external professional development training subject matter expert Project based support, focused on data analysis and visualizations, in support of the Office’s strategic communications and community outreach portfolios Project based support, focused grantmaking and cooperative agreements with OIA’s strategic and community partners Provide support around qualitative and quantitative measures of performance and success in support of strategic OIA initiatives Competencies, Knowledge, Skills and Abilities Knowledge of program management. Ability to work with data analytics platform (PowerBI or similar platform) Data tracking and analysis; building and management of data dashboards for decision-making Knowledge of procurement methods and procedures. Knowledge of technical writing and contract principles. Extensive contract, grants and cooperative agreements experience, with demonstrated ability to ensure vendor compliance with negotiated terms, conditions, and policies by writing cure letters and other corrective actions. Ability to meet deadlines with keen attention to details and follow through Excellent interpersonal skills, maintaining tact and diplomacy in all situations Excellent written and oral communication Multilingual or bilingual proficiency Qualifications Graduation with Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus six (5) years of experience in a field related to the job, including two (2) years of experience which were in a procurement, grants management, or program management capacity. Additional Information TO APPLY: Interested candidates must submit a cover letter, resume, writing sample, and references. Salary Range: $65,000 - $75,000 Discover the Perks of Being a City of Philadelphia Employee: Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more. Parental Benefits: The City offers its employees 8 weeks of paid parental leave. We offer Comprehensive health coverage for employees and their eligible dependents. Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx Minimum Education Required: College degree

Responsibilities

The primary focus is monitoring and evaluating the technical and administrative aspects of language access program contracts to ensure contractor delivery aligns with terms, while also building and overseeing programmatic data analysis for the Office of Immigrant Affairs. This role involves providing technical assistance and training to Language Access Coordinators and serving as an in-house consultant for Language Access Plans across city government.