Language Testing & Customer Service Officer at RMIT University

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

73776.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organisational Skills, Administrative Skills, Attention to Detail, Microsoft Office, Database Management, Payment Systems, Teamwork, Confidentiality, Data Security, Proactive Attitude, Flexibility, IELTS Knowledge, PTE Academic Knowledge

Industry

Education Management

Description

Overview: Full-time, ongoing role $73,776+ 12% Superannuation The Language Testing and Customer Service Officer provide high-quality customer service and administrative support for PTE Academic and IELTS testing at RMIT UP. The role ensures smooth test operations, accurate processing of enquiries and enrolments, and professional front-of-house service to students and test candidates. Excellent office location - Franklin Street, Melbourne Our Values - Passion | Impact | Inclusion | Integrity | Imagination | Courage About RMIT University Pathways (RMIT UP) RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally. Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do. Our key programs include Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing, and Informit, a leading research database focused on Australasian content. About the role The Language Testing and Customer Service Officer plays a key role in supporting RMIT University Pathways’ language testing operations and delivering exceptional client service. In this role, you’ll provide accurate and timely assistance to students, test candidates, and other clients Whether responding to phone, email and in person enquiries, or completing administrative tasks for the language tests. You’ll support the smooth delivery of PTE Academic and IELTS tests, ensuring all processes meet strict compliance, quality, and security standards. This includes managing daily test operations, maintaining accurate records, completing \pre- and post-test administration and reporting. As the first point of contact, you’ll also perform professional front-of-house duties and contribute to the overall success of the Language Testing team by promoting RMIT English language courses, supporting marketing events, and working collaboratively to meet service and business goals. This position offers the opportunity to work in a dynamic, client-focused environment where attention to detail, strong communication skills, and a proactive approach are highly valued. About You You will bring: Proven experience in providing high-quality customer service within a professional or commercial environment. Strong interpersonal and communication skills, with the ability to engage professionally with clients and colleagues from diverse cultural backgrounds. Excellent written, verbal, and telephone communication skills. Strong organisational and administrative skills, with high attention to detail and accuracy. Proficiency in Microsoft Office, databases, internet-based applications, and payment systems (including EFTPOS). A proactive, flexible, and can-do attitude with the ability to prioritise tasks and meet deadlines. Demonstrated ability to work effectively as part of a team and contribute to shared goals. Commitment to maintaining confidentiality, data security, and compliance with procedures. Willingness to learn and keep skills and product knowledge up to date. Desirable: Experience communicating with people whose first language is not English. Knowledge of or experience with IELTS and/or PTE Academic testing processes. What we offer you We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy: Salary Packaging Options and exclusive employee discounts at leading retailers. A strong focus on health and wellbeing, including RMIT-subsidised gym memberships, Employee Assistance Program (EAP) access and discounted childcare options. Access to professional development opportunities, such as training, upskilling, leadership programs, and LinkedIn Learning. A positive workplace culture with a staff reward program, and a staff wellbeing program. To Apply Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR Please note that we are interviewing progressively, as we receive applications, so please do not wait until the close date to submit your application. Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.) For more details, refer to the Position Description: http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-language-testing-and-customer-service-officer.pdf Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check Our Commitment to Inclusion At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences. We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates. As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements. Read our Child Safety Policy: Child Safety Policy We are a Circle Back Initiative Employer – we commit to responding to every applicant. https://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-language-testing-and… Applications Close: 9 Nov 2025 11.59 pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. About Us Jobs on Campus gives you the opportunity to gain paid employment on campus, the program advertises over 500 employment opportunities for RMIT students each year. The Jobs on Campus team will provide you with the tools to create a tailored application. The roles are available on RMIT Career Hub and vary from entry level positions to high level industry specific roles. Securing a role at RMIT will assist you to build skills and gain exposure to industry specific employment and contacts. Find out more

Responsibilities

The Language Testing and Customer Service Officer supports language testing operations and delivers exceptional client service. This includes managing daily test operations, processing enquiries and enrolments, and performing front-of-house duties.