Language Trainer at R1 RCM Inc

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Techniques, Cultural Awareness, US Geography Knowledge, Training, Feedback, Customer Service, Adaptability, English Proficiency

Industry

Hospitals and Health Care

Description

Job Description Plays a crucial role in ensuring that the team members are equipped with skills and knowledge to deliver exceptional customer service. Focus on communication techniques and developing a strong understanding of US Geography to enhance customer interactions. Conduct training sessions to team members emphasizing communication strategies, cultural awareness, and US geography knowledge. Assess trainees' progress and provide constructive feedback to help them reach their full potentials. Stay up to date with industry trends, customer service practices, changes in the US geography to ensure the training content remains relevant and effective. Drive and improve Spoken and Written English Communication and floor support for on time and quality delivery Liaise with operations to ensure there is adequate and effective training support provided Highly proficient in English and should natural/fluent Qualifications Bachelor’s Degree holder of any related course 2-3 years of proven experience as a trainer in a BPO or customer service environment. Demonstrated knowledge of US geography, ensuring relevant customer interaction High adaptability and willingness to work onsite to engage with the trainees effectively. Internal Applicants: Must be a regular employee. Minimum of 6 months tenure in current role. Not enrolled in Performance Improvement Plan. With a Performance Rating of Consistently Meets Performance and above Must not have Ethics Point case/s, Data Privacy nor Employee Relations disciplinary record/s in the past 12 mos until prior promotion effective date Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits. What’s in it for you? • Competitive Total Rewards Package • Target variable incentives • Medical Plan (HMO) from Day 1 of employment with free dependents • Life insurance • Paid Time-Off Benefits • Sick Leave Conversion • Night Differential offered • Employee Referral Program • All Mandatory Statutory Benefits R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

Responsibilities

The Language Trainer conducts training sessions focusing on communication strategies and US geography to enhance customer interactions. They assess trainees' progress and provide constructive feedback to help them reach their full potential.