Large Account Manager - North America at Fortive

, , United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Relationship Building, Customer Satisfaction, Strategic Relationships, Stakeholder Management, Customer Advocacy, Value Demonstration, Churn Reduction, Retention, Issue Resolution, Contract Negotiation, Analytical Skills, Solution Selling, Communication, Presentation, Travel

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Account Management & Relationship Building Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction. Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth. Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization. Advocate for the customer internally, ensuring their needs are met across product, service, and support teams. Work closely with customers to demonstrate the value of additional software modules, features, or services. Ensure high levels of customer satisfaction to reduce churn and drive long-term retention. Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement. Provide insights on best practices and how customers can maximize the value of their investment. Provide regular reports on account health, revenue performance, and growth opportunities. Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models. Work with Legal and Finance teams to ensure compliance with contract terms and conditions. Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements. Minimum 4-6 years of proven experience in Enterprise SasS sales required. Must be able to demonstrate ability to self-start sales success, including executive-level relationships, account penetration, solution selling, and coordination of multi-site account management. Strong analytical skills, including market strategy, customer requirements and success factors, and a value based selling process. Excellent written and verbal communication skills, creation of convincing and strategic sales approach, proposal, documentation and presentation. Strong understanding of industry trends, key players, terminology and overall economics of the marketplace. Ability to publicly represent Accruent with internal and external customers, and at events and seminars. Travel as required (up to 25-50%).

Responsibilities

The role involves serving as the primary contact for assigned customers, focusing on relationship building, conducting account reviews, and advocating for customer needs internally across various teams. Responsibilities also include managing contract renewals, ensuring compliance, and driving customer engagement to maximize software value and retention.