Large Format Print Service Field Technician at HP Law

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Color Management, Image Workflow, Customer Experience, Technical Support, Large Format Printers, Troubleshooting, Electrical Systems, Hardware Installation, Preventive Maintenance, Mentoring, Collaboration, Process Improvement, RIP Software, Agile Learning, Problem Solving, Communication

Industry

IT Services and IT Consulting

Description

Color Management and image workflow: experience in preparing files for print, sending files to printers (RIP Software such as Onyx or Caldera), understanding and working with colour management fundamentals. Champion the Customer Experience: Guide customers through installation and onboarding of large format print equipment, providing site-specific insights and ensuring a smooth transition. Resolve with Impact: Address technical and relationship challenges promptly and professionally, escalating complex issues as needed. Lead Onsite Support: Provide hands-on assistance for break-fix issues, mentor third-party service providers, and manage escalations related to large format printers. Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes for print solutions. Drive Technical Excellence: Apply deep technical knowledge of large format print technology to resolve advanced issues and recommend innovative improvements. Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships. Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards. Install & Educate: Set up new large format print equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems. Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success. Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance. High School Diploma, GED, or equivalent experience. Strong knowledge of electronics, electromechanics, commissioning, preventive maintenance, and technical support for large format printers. Familiarity with automation tools, test equipment, operating systems, and field service management platforms. Demonstrated experience in color management and image workflow, including preparing files for print, sending files to printers using RIP software (such as Onyx or Caldera), and applying color management principles to ensure accurate and consistent print results. Effective communicator with a customer-first mindset. Results-driven, agile learner, and digitally fluent. Strong problem-solving and mentoring abilities.

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Responsibilities

The technician will guide customers through the installation and onboarding of large format print equipment while addressing technical challenges and providing hands-on support. They will also proactively prevent issues and drive technical excellence in service outcomes.