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Large Format Printer -Field Service Engineer at HP Law

, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

36.05

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Large Format Printing, Installation, Maintenance, Repairs, Customer Relations, Problem Solving, Technical Support, System Configuration, Proactive Monitoring, Communication, Autonomy, Relationship Building, Project Planning, Escalation Procedures, Hardware Integration, Software Integration

Industry

IT Services and IT Consulting

Description

Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, and escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem-prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures. High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. The ability to build and maintain ongoing relationships with customers, peers, and support partners The ability to perform under pressure where customers rely on you to solve their technical problems Ability to work autonomously. Ability to lift, bend and stoop throughout the day as necessary to repair printers. Salary: The pay range for this position is $28.84 to $36.05 USD per hour (applies to United States of America candidates only).

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Responsibilities

Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.