Primary Location
Canberra, ACT
Job Description Summary
An exciting opportunity has arisen for a LASCE (Land Access, Stakeholder and Community Engagement) Coordinator to join Service Stream. This is a role focusing on community engagement, enquiries and complaints.
ACT candidates are preferred but applicants from other states will be considered.
About the Role
We are seeking a LASCE (Land Access, Stakeholder & Community Engagement) Coordinator to play a critical role in ensuring design proposals comply with legislative and planning regulations, protecting areas of Heritage and Environmental Significance.
You will also manage complaints and compliments, providing project teams with guidance on processes and legal requirements. Company projects rely upon the LASCE Coordinator to remain legally and contractually compliant and to represent the company to all stakeholders in the best possible manner.
As part of the Operational Support Services team, you may also be asked to assist with other support functions on an ad hoc basis.
First Nations Peoples are encouraged to apply, please don’t hesitate to reach out if you would like support from our First Peoples Team and we will connect you.
Nature of position: Permanent full time
Location: ACT Preferred but other states considered for the right candidate
Reporting Line: LACC Manager

Responsibilities:

• Engage and manage external consultants when statutory approvals are required.
• Issue project legal documents to stakeholders and assess legal and contractual requirements.
• Liaise regularly with internal and external stakeholders, including Councils and other government bodies.
• Verify project works for potential environmental, property, and planning impact in line with legal and contractual obligations.
• Manage client escalations with relevant stakeholders and client project teams as required.
• Working collaboratively within the Service Stream LASCE team and equivalent client team to effectively manage end user escalations in accordance with client requirements.
• Develop and maintain records in accordance with regulatory and client requirements.
• Maintain internal and external databases as required.
• Investigate and assign complaints and compliments to relevant project and/or stakeholders.
• Engage with Body Corporate, Building Management, End User, Complainant, Council or other relevant contacts.
• Work collaboratively within the Operational Support Services team to support various projects across the business.

About You

• Strong stakeholder communications skills.
• Proficient in business software, databases, project management systems, and Microsoft Office.
• Background in Project/Construction/Environmental disciplines.
• Experience with Telecommunications/Construction Access Compliance Procedures/Planning procedures is highly desirable
• Ability to work autonomously and take initiative in task management.
• Excellent liaison, communication and writing skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Proactive and willing to learn and develop in the role.
• Team-oriented with a collaborative and supportive approach.

Benefits Of Working With Us Include

• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more! We also offer access to novated leasing.
• Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.

About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
Construction
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button

• Engage and manage external consultants when statutory approvals are required.
• Issue project legal documents to stakeholders and assess legal and contractual requirements.
• Liaise regularly with internal and external stakeholders, including Councils and other government bodies.
• Verify project works for potential environmental, property, and planning impact in line with legal and contractual obligations.
• Manage client escalations with relevant stakeholders and client project teams as required.
• Working collaboratively within the Service Stream LASCE team and equivalent client team to effectively manage end user escalations in accordance with client requirements.
• Develop and maintain records in accordance with regulatory and client requirements.
• Maintain internal and external databases as required.
• Investigate and assign complaints and compliments to relevant project and/or stakeholders.
• Engage with Body Corporate, Building Management, End User, Complainant, Council or other relevant contacts.
• Work collaboratively within the Operational Support Services team to support various projects across the business