Job Description

Roles & Responsibilities

• Manage incoming leads from WhatsApp, phone calls, website enquiries, social media and advertising campaigns.
• Contact new leads quickly and professionally.
• Understand each patient’s needs and recommend the appropriate consultation, treatment or service.
• Convert enquiries into confirmed appointments and ultimately into paying patients.
• Follow up consistently with undecided leads until a clear outcome is reached.
• Re-engage old leads and patients who previously showed interest but did not book.
• Follow up with no-shows and cancelled appointments to recover potential business.
• Handle objections regarding price, timing, treatment concerns and hesitation in a professional sales-focused manner.
• Work toward monthly booking, conversion and revenue targets.
• Maintain accurate records of every lead, contact attempt, booking and outcome.
• Arrange and confirm patient appointments.
• Coordinate schedules and patient requirements with doctors, nurses and reception staff.
• Ensure smooth communication between the patient and the clinical team before and after appointments.
• Follow up with patients when appropriate to support treatment-plan conversion and repeat business.
• Provide management with clear updates on lead status, conversions and sales performance.

Desired Candidate Profile

• Minimum 2 years of relevant sales experience.
• Proven ability to convert enquiries and leads into paying customers.
• Strong closing, negotiation and objection-handling skills.
• Confidence communicating with customers by phone, WhatsApp and face-to-face.
• Persistent and disciplined follow-up skills.
• Target-driven mindset and willingness to work with sales KPIs.
• Excellent organization and appointment-management skills.
• Ability to coordinate professionally with doctors, nurses and other clinic staff.
• Excellent communication and interpersonal skills.
• Fluent English.
• Arabic is highly preferred.
• Previous experience in an aesthetic clinic, dermatology clinic, medical center, dental clinic, beauty/wellness business, healthcare sales or high-ticket service sales is highly preferred.
• Experience with CRM systems or lead-management tools is an advantage.
• Candidates should be comfortable working in a performance-oriented environment with sales targets and incentives/commission.
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