Last Mile Senior Operator - PUS at Jumia Technologies AG

, , Côte d'Ivoire -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Supervision, Training, Scheduling, Inventory Management, Problem Solving, Collaboration, Record Keeping, Inspection, Auditing, Continuous Improvement, Safety Protocols, Sorting Operations, Logistics, Customer Service, Performance Management

Industry

technology;Information and Internet

Description

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility. You need to follow simple guidelines: Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required). Apply with your Jumia e-mail. What you will be doing: Coordinate and oversee the pickup and sorting operations at designated pickup points (PUPs) or sorting hubs within the last mile delivery network. Supervise and train pickup and sorting operators to ensure adherence to standard operating procedures (SOPs), safety protocols, and performance targets. Manage the pickup schedule, including coordinating pickup times, routes, and vehicle assignments to optimize efficiency and minimize delays. Ensure accurate and timely sorting of packages at designated sorting hubs, using appropriate sorting methods and equipment to maintain order and prevent mix-ups. Monitor inventory levels and package volumes at pickup points and sorting hubs, coordinating with logistics coordinators and warehouse staff to replenish supplies as needed. Assist in resolving operational issues and addressing customer inquiries or concerns related to pickup and sorting processes in a timely and professional manner. Collaborate with internal stakeholders, including Operations, Customer Service, and Logistics teams, to ensure seamless coordination and communication across the last mile delivery network. Maintain accurate records of pickup and sorting activities, including package counts, delivery volumes, and inventory levels, using appropriate documentation and tracking systems. Conduct regular inspections and audits of pickup points and sorting hubs to ensure compliance with company standards, regulatory requirements, and safety guidelines. Participate in continuous improvement initiatives to optimize pickup and sorting processes, reduce errors, and enhance overall efficiency and productivity.

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Responsibilities

Coordinate and oversee the pickup and sorting operations within the last mile delivery network. Supervise and train operators to ensure adherence to standard operating procedures and performance targets.