LATAM - Database Management and Travel Assistant at GrowthAssistant

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

8.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Database Management, Travel Coordination, Customer Service, Data Entry, Outbound Calling, Attention to Detail, Excel, Communication Skills, GMail, Slack, Project Management, Hotel Outreach, Quality Assurance, Organization, Context Switching, Repetition Comfort

Industry

Staffing and Recruiting

Description

GrowthAssistant is seeking a skilled and motivated LATAM - Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience. Important Information: Interviews will be conducted in English. Please submit your résumé in English. Core Tasks: Add and maintain hotel metadata and contact data set for almost every hotel in North America through QA review of AI-generated hotel proposals and verification of complex hotel data inside the admin app (70%) Sometimes this will be on-demand with time constraints, as needed to support gaps in the product dataset Otherwise this will be working through a large list and compiling over longer period of time Complete project to build out the North America hotel group data set Potential to expand the assistant's role to support inventory in other markets afterwards Contact hotel partners via phone when necessary for follow-up edge cases to inquire about unanswered customer requests within their system (20%) Perform ad hoc administration / data entry / reporting work (10%) Must-Haves: 2+ years coordinating group travel or hospitality background Strong attention to detail Experience with outbound calling at volume, great service level Basic to intermediate Excel/Sheets experience Exceptional written and verbal English communication skills Familiarity with GMail and slack for internal comms Ability to work EST or PST hours Nice to Haves: Experience reviewing or QA-ing operational workflows Familiarity working alongside automated or AI-driven systems Light people-management or team-lead exposure (optional bonus) Experience with project management tools Experience contacting North American hotel groups for bookings and updates Durable Skills: Needs ability to context switch between data entry/management & outbound follow-up w/ hotels Comfort & expertise in outbound calls; ability to follow & navigate a script Comfort with repetition - often doing data entry/managemet/clean-up Organization KPI’s: Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour) Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total) 🌟 Perks & Benefits: Salary: Up to $8/hr Yearly Performance Evaluation $25 Attendance bonus Referral Bonus: $300 per successful hire 7 days Paid Holiday Off 6 days Paid Time Off

Responsibilities

The role involves maintaining and expanding a hotel contact and metadata database through outreach and data entry. It also includes supporting customer service follow-ups and various administrative tasks.