LATAM HR Connect Inquiry Management Jr. Generalist at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Problem Solving, Time Management, Communication, Customer Service, Inquiry Management, Training Facilitation, Process Improvement, Decision Making, Organization, HR Knowledge, Workday, ServiceNow, Pega, Lean, Portuguese

Industry

Financial Services

Description

Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Support case inquiry management team with cases and phone (Contact Center). Serves as the instructor to our customer on the systems and self-service options available for employees and managers. Supports basic/generalist level inquiries. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. 2-4 years of relevant experience Proficient in Microsoft Office Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing High School diploma or equivalent Experience in customer service Intermediate English level (writing and spoken) Proficient in Microsoft Office Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Previous relevant experience in contact center (desirable) Knowledge in Workday and ServiceNow (desirable) Knowledge in HR (desirable) Intermediate Portuguese level (desirable) ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves managing inquiries and providing support for a diverse array of products and services while ensuring compliance with regulations. The candidate will also facilitate training and assist with problem resolution within the team.