Summary:
The part-time Late-Night Library Assistant will provide high-quality customer service and support to library users. The library assistant will assist users with research support, locating materials, and general library services. This position will provide basic IT support for printing, scanning, and troubleshooting technical issues in person and by phone. This position is scheduled Sunday through Thursday, working 5:00 p.m. to 10:00 p.m. during the first three weeks of each academic block, and 7:00 p.m. to 12:00 a.m. during the final week of each block. The role follows the academic calendar (approximately 32 weeks per year) and does not include breaks or summers.
Job Description:

Essential duties and responsibilities

• Provide polite, high-quality customer service to the Lynn community, providing timely support for Library and IT needs within accepted university practices.
• Help patrons do research, and find materials in the online catalog and databases, in person, via email, and online chat.
• Educate users about library services and policies.
• Check materials in and out, handles reserves items and holds, working with the library circulation system.
• Assist with reports on overdue items and helps find interlibrary loan items
• Troubleshoot problems with printers, copiers, scanners, and PCs in the library building.
• Manage day-to-day interlibrary loan (ILL) processing and coordination.
• Train and supervise student assistants, especially with ILL tasks.
• Provide Tier-1 (initial, basic) IT help when the IT Support Desk is closed.
• Identify and resolve general computer and software issues (operating system issues, password locks, email issues, wireless issues).
• Report/escalate issues through the appropriate channels in a timely manner.
• Other duties as assigned.

Required knowledge, skills, and abilities

• Excellent customer service skills
• Able to work late-night hours, and comfortable with both customer service and basic technology support tasks.
• Comfortable working without additional library staff is essential, position works largely with only student workers.
• Ability to work independently after initial training

Minimum qualifications

• Bachelor’s degree in library and information science or related field.
• Experience in front-line, public-facing service, preferably in a Library environment.
• Knowledge of both PC and Mac OS and familiarity with supporting Apple devices including iPhones and iPads.
• Excellent communication skills and the ability to explain and implement policies and procedures.
• Comfortable working via online chat. Most interactions will be through our chat service.

Preferred Qualifications

• Master’s degree in library and information science or equivalent; or a candidate currently in an MLIS program.
• Experience providing library reference assistance and complex research help.
• Experience analyzing and troubleshooting computer systems, software and peripherals.

Accreditation and equal opportunity
Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, titleixcoordinator@lynn.edu, or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master’s and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at
lynn.edu/securityreport
For your health, Lynn University is smoke- and tobacco-free

• Provide polite, high-quality customer service to the Lynn community, providing timely support for Library and IT needs within accepted university practices.
• Help patrons do research, and find materials in the online catalog and databases, in person, via email, and online chat.
• Educate users about library services and policies.
• Check materials in and out, handles reserves items and holds, working with the library circulation system.
• Assist with reports on overdue items and helps find interlibrary loan items
• Troubleshoot problems with printers, copiers, scanners, and PCs in the library building.
• Manage day-to-day interlibrary loan (ILL) processing and coordination.
• Train and supervise student assistants, especially with ILL tasks.
• Provide Tier-1 (initial, basic) IT help when the IT Support Desk is closed.
• Identify and resolve general computer and software issues (operating system issues, password locks, email issues, wireless issues).
• Report/escalate issues through the appropriate channels in a timely manner.
• Other duties as assigned