Late Stage Secured Manager at Bank of New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Decisioning, Credit Contracts and Consumer Finance Act, Responsible Lending, Personal Property Security Act, Property Law Act, FSLAA, Privacy Act, Customer Outcomes, Empathy, Communication Skills, Critical Thinking, Attention To Detail, Sound Judgment, Team Player, CCCFA Act, Secured Lending Products

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Mō te Tūranga | About the Role Do you thrive working in a fast paced, high-pressure environment where your work truly makes a difference. As a late-stage manager, you’ll support customers through challenging times, helping them navigate financial difficulty with empathy, dignity and practical solutions. No two days are the same. The work can be demanding but the impact is deeply rewarding. This is a Monday – Friday role, working 7.5 hour days (Excluding Lunch) scheduled between 09:00am and 06:00pm with a mix of flexibility and in-office connection (Including a set Anchor Day) If you are passionate about making a difference and have the experience to match, come join us! What are some of the day-to-day tasks the person in this role will complete? Daily support and complex conversations with customers experiencing challenging times Explore and support customers to implement plans to aid financial recovery Foster assigned customer relationship groups and respond to requests Identify and support customers who might be in vulnerable circumstances Make effective decisions on key account that meet Bank and regulatory requirements What skills are required for the role? Credit decisioning A good understanding of relevant legislation such as the Credit Contracts and Consumer Finance Act and The Responsible Lending, Personal Property Security Act, The Property Law Act, FSLAA, Privacy Act What is the team culture and environment like? One of the best things about working for BNZ is our culture. We're a highly diverse team, bringing together a wide range of backgrounds and experiences. We work together as a tīma to achieve success as well as helping each other out to achieve goals and supporting each other with learning opportunities. What attributes will this person display in order to be successful in this role? You're passionate about delivering exceptional customer outcomes You lead with empathy and treat every customer with respect and care You’re a strong listener with excellent communication skills You are solution-focused, able to think critically and work through complex situations, and confident navigating tough conversations. You bring strong attention to detail and sound judgment, especially when working under pressure. We win together! A strong team player is a must! You have good understanding of CCCFA act and secured lending products This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 02 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The manager will provide daily support and handle complex conversations with customers experiencing challenging financial times, exploring and implementing recovery plans. They will also foster assigned customer relationship groups and make effective decisions on key accounts meeting regulatory requirements.