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Latvian speaking Customer Service roles in Sofia Bulgaria - Relocation pack at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Latvian, English, Customer Service, Communication, Problem-solving, Task Management, Organization, CRM Systems

Industry

Holding Companies

Description

Mercier Consultancy is excited to announce openings for Latvian Speaking Customer Service Representatives in Sofia, Bulgaria, including a relocation package to assist with your move! We are seeking dedicated individuals who are passionate about delivering exceptional customer service to our Latvian-speaking clients. In this position, you will serve as the primary point of contact for our Latvian-speaking customers, helping them with inquiries, resolving issues, and ensuring a positive experience with our services. Your contributions will be critical in maintaining high levels of customer satisfaction. Responsibilities Provide outstanding customer service in Latvian and English through various communication channels Handle customer inquiries, challenges, and requests efficiently and professionally Document all interactions accurately in our CRM system Collaborate with internal teams to address and resolve customer concerns Gather and analyze customer feedback to support service improvements Stay informed about product information and company updates Engage in continuous training to enhance your customer service skills Fluency in Latvian and English, with excellent communication abilities Customer service experience is preferred, ideally in a similar role Strong problem-solving skills and a customer-focused mindset Able to manage multiple tasks in a dynamic environment Attention to detail and good organizational skills Enthusiastic about providing exceptional customer experiences Knowledge of CRM systems and customer support tools is a plus Competitive Monthly Salary Relocation paid to Bulgaria Help finding apartment Paid training and growth possibilities and more

Responsibilities

The representative will serve as the primary contact for Latvian-speaking customers, handling inquiries, resolving issues, and ensuring a positive service experience. Responsibilities include providing service in Latvian and English across various channels and accurately documenting all interactions in the CRM system.