Launch Account Manager – Fiber MDU FTTP - South Florida at Celerity Fiber LLC

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Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Relationships, Interpersonal Skills, Communication Skills, FTTP Technology, Service Installation, Account Management, Performance Tracking, Reporting, Negotiation, Compliance Management, Resident Engagement, Marketing Campaigns, Onboarding Initiatives, Problem Solving, Team Coordination

Industry

Telecommunications

Description

Launch Account Manager – Fiber MDU FTTP 📍 South Florida | Hybrid Work Model Celerity Fiber is on the hunt for a Launch Account Manager to drive our service deployments and client success in the MDU market. If you thrive at the intersection of project management and customer relationships — and love the fast pace of the fiber internet world — we’d love to connect. About the Role As a Launch Account Manager, you’ll be the face of Celerity Fiber during one of the most exciting phases: onboarding new multi-dwelling communities to our cutting-edge FTTP (Fiber-to-the-Premises) solutions. You’ll coordinate internal teams, work closely with property stakeholders, and ensure a seamless experience from initial deployment to resident adoption. This is a highly collaborative role where project management meets customer success — critical to delivering the Celerity Fiber promise. What You’ll Do End-to-End Launch Management Own the full launch process for new MDU properties, from kickoff to final service activation. Coordinate efforts across Engineering, Operations, Sales, and Marketing to ensure seamless service delivery. Proactively address any roadblocks to keep projects on time and on budget. Client Relationship Management Build and maintain strong relationships with property owners, developers, and managers. Serve as the go-to point of contact during and immediately after the launch phase. Resident Engagement and Service Adoption Drive strategies to maximize resident sign-ups, including marketing campaigns, welcome events, and onboarding initiatives. Champion a strong, positive first impression with new residents. Contract and Compliance Management Support the negotiation and execution of service agreements, ensuring all deliverables meet company standards and client expectations. Performance Tracking and Reporting Monitor key performance indicators (KPIs) like activation rates and project milestones. Provide clear reporting to leadership and recommend improvements to future launches. Post-Launch Support Offer dedicated support immediately after launch to smooth the transition to long-term account management. Ensure any operational issues are quickly resolved to maintain client satisfaction. What You Bring Required Bachelor’s degree in Business Administration, Communications, Project Management, or a related field. 3 years of experience in account management, project coordination, or similar roles within the telecommunications or fiber optics industry. Strong project management skills with the ability to juggle multiple initiatives simultaneously. Outstanding interpersonal and communication skills — you’re comfortable presenting to both executives and residents. Familiarity with FTTP technology and service installation processes. Proficiency with Microsoft Office Suite, CRM tools (e.g., Salesforce), and project management platforms. Preferred Hands-on experience managing MDU (Multi-Dwelling Unit) deployments. Experience organizing resident engagement or marketing initiatives in property settings. Why Join Celerity Fiber? Competitive base salary + performance-based bonuses Hybrid work flexibility in South Florida A pivotal role in a fast-scaling, high-growth telecom company Access to cutting-edge Fiber technology and innovation Vibrant, collaborative team environment About Us Celerity Fiber is a private cable operator and Internet Service Provider headquartered in Miami, Florida. We specialize in bringing next-gen fiber Internet, IPTV, streaming, and voice services to over 150,000 doors nationwide. Built on decades of industry experience, Celerity Fiber delivers high-speed connectivity and unparalleled support to MDUs, gated communities, hospitality, healthcare, and commercial businesses. Our focus: delivering revolutionary Internet services with relentless customer care and future-ready infrastructure. At Celerity Fiber, we’re not just connecting properties — we’re transforming communities.

Responsibilities

The Launch Account Manager will oversee the full launch process for new MDU properties, ensuring seamless service delivery and client satisfaction. This role involves building strong relationships with property stakeholders and driving resident engagement strategies for service adoption.