INTERVIEW PROCESS (<2 WEEKS)

• Application: We’re looking to see how your skills and experience align with our needs.
• Culture interview (30 min video call): Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.
• Technical interview (45 min video call): You’ll meet your manager who will evaluate skills needed to be successful in your role. Varies by role.
• Sailia Sea Trial (Paid day of work): You’ll meet a few more members of the team and work on an independent project. It’s challenging and fun! (£200 for a full day)
• Offer: Time to celebrate (Once you’ve signed).

REQUIREMENTS

• Be very comfortable reaching out to prospective customers. You will be laser focused on bringing on customers who match our ICP, and not spending time where you can’t have an impact.
• Technical enough to solve problems - You need to be incredibly helpful and solve real problems without asking an engineer for help every time. No going away and asking an expert by default. You will be the expert.
• Good at handling relationships strategically. Helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for.

• Own a region/segment: prospect lists, outbound, and partner referrals.
• Run discovery + demo.
• Coordinate onboarding: data import, go-live checklist, “first booking” moment.
• Early retention check-ins.
• Keep the CRM clean and report weekly pipeline & go-lives.
• Find events, new opportunities for inbound, partnerships with key industry leaders.
• Being a support hero: Handle inbound support and communicate with the team, logging bugs, highlighting important feature requests.
• Writing documentation - it’s key that if you are writing documentation, you must have a clear understanding of client issues and be able to navigate the troubleshooting process fluently.
• Automating support and documentation processes.
• Talking to users and actioning their feedback - the platform can always be better, we want to make sure we’re always building the right things!