To ensure the efficient and hygienic cleaning, handling, and delivery of guest laundry and hotel linen in accordance with hotel standards. This SOP applies to all Laundry Attendants responsible for guest laundry, hotel linen, uniforms, and other fabric-related items within the hotel.

• Collect guest laundry and hotel linen according to the schedule.
• Collect guest laundry as per the daily schedule or upon guest request.
• Ensure laundry is tagged with the guest’s name and room number.
• Verify laundry items against the guest laundry list.
• Sort laundry by fabric type (cotton, wool, synthetic, etc.), color (white, dark, colored), and treatment required (dry-cleaning, regular wash).
• Separate heavily soiled items for pre-treatment.
• Load laundry into the washing machine without overfilling.
• Choose the correct washing program and add appropriate detergent or chemicals.
• Start the machine and monitor the cycle.
• Transfer washed laundry to dryers.
• Select appropriate drying settings based on fabric type.
• Monitor drying time to prevent shrinkage or damage.
• Iron or press items as needed, using steam presses or irons.
• Fold laundry neatly and appropriately.
• For uniforms and guest garments, hang items if required.
• Package guest laundry in clean laundry bags or wrapping.
• Verify items against the guest laundry list.
• Deliver laundry to guest rooms promptly and courteously.