JOB SUMMARY

Working under the direction of the Executive Housekeeper, Assistant Executive Housekeeper, and Housekeeping Supervisors, the Laundry Attendant-Team Lead is responsible for overseeing and coordinating daily laundry operations. This includes ensuring the efficient and timely laundering of linens, towels, and related items, while maintaining high standards of cleanliness and quality in accordance with the hotel’s standards. Additionally, this role fosters a motivated, organized, and empowered Housekeeping Team.The position plays a key role in delivering the required level of service and contributes to the overall profitability of the property by upholding professional work standards and guest care, as outlined in the Standards and Procedures Manual and defined by the Brand.Key responsibilities include ensuring strict adherence to hotel policies, procedures, regulations, and standards, with a strong emphasis on guest satisfaction. Housekeeping operations must be carried out in a professional manner at all times, while assisting the Executive Housekeeper, Assistant Executive Housekeeper and Housekeeping Supervisors in maintaining a smooth and efficient department.It is important to note that this position does not have the authority to schedule staff or administer disciplinary actions. These responsibilities remain under the purview of the Executive Housekeeper, Assistant Executive Housekeeper and Housekeeping Supervisors. This is a unionized position.

MINIMUM QUALIFICATIONS

· English required (Speaking, reading & writing)
· Proven experience in a similar role within the hospitality industry, preferably in a hotel or resort setting.
· Strong leadership and interpersonal skills, with the ability to effectively manage a team.
· Excellent organizational and time management abilities, capable of prioritizing tasks in a fast-paced environment.
· Attention to detail and a commitment to delivering high-quality results.
· Knowledge of laundry equipment operation and maintenance procedures.
· Familiarity with health and safety regulations related to laundry operations.
· Flexibility to work various shifts, including weekends and holidays.
· Certification or training in laundry management or related field is a plus.

EDUCATION REQUIREMENTS

· General Education Diploma (GED) or equivalent is an asset.
Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.
We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.
We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.
We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at HR@bonahospitality.ca.

BonaHiring

Job Types: Full-time, Permanent
Pay: $23.72 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Experience:

• Laundry: 1 year (required)
• Supervisor: 1 year (preferred)

Language:

• English (required)

Work Location: In perso

1. Lead and motivate a team of laundry attendants, providing guidance and support as needed
2. Delegate tasks, efficiently, ensuring that workloads are distributed evenly among staff in accordance with management directives.
3. Oversee the day-to-day operations of the laundry department including sorting, washing, drying, folding, ironing of linens, and towels, stripping dirty linens and delivering clean linens.
4. Foster a positive working environment conducive to team work and productivity while upholding brand philosophies, culture and standards.
5. Monitor workflow to ensure that laundry tasks are completed within designated timeframes and according to established procedures and business requirements.
6. Inspect finished laundry items to verify quality standards are met before distribution to rooms and storage.
7. Address any issues or discrepancies with inventory or equipment promptly to management
8. Maintain accurate records of linen and laundry inventory levels, replenishing supplies as needed.
9. Conduct routine inspections of laundry equipment, identifying any maintenance or repairs needed by submitted requests in accordance with hotel processes.
10. Ensure all laundry equipment is operated safety and efficiently, adhering to manufacturer guidelines and safety protocols.
11. Uphold quality control measures to ensure that items meet hotel brand standards.
12. Bring forward to Housekeeping management any performance management concerns.
13. Personally, demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
14. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
15. Maintaining Guest Service as the driving philosophy of the hotel.
16. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
17. To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.
18. To maintain standards of punctuality.
19. To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
20. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
21. To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
22. Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis
23. Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
24. Be able to work in a standing position for long periods of time (up to 8 hours).
25. Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.
26. Pick up/Strip all linen/towels from guest rooms after check out if necessary.
27. Presorting linens from the chute and salvage stained or torn items.
28. Loading, cleaning and operating commercial washers and dryers.
29. Clean all drains from the washing machines.
30. Clean all the dryers and behind them.
31. Clean the chute area a minimum of once a week
32. Keep the laundry area clean and free of any health and safety dangers.
33. Contribute to energy conservation and ensure safe usage/storage of all materials/equipment and chemicals.
34. Bring stock for room attendants when needed from the storages.
35. Fill the room attendant’s bags with rags and towels.
36. Folding and stacking towel, sheets and other linen.
37. Stocking store rooms with accurate amounts of linens and room supplies.
38. Cleaning storerooms, laundry areas and organizing storage areas.
39. Reporting equipment problems to maintenance/supervisor.
40. Inspecting linens for stains and tears.
41. To assist with inventory controls.
42. To work and communicate in a professional and ethical manner with colleagues and guests where necessary.
43. To assist with team member orientation/training within the department.
44. To maintain standard of punctuality, uniform/name tag, dress code appropriate to position and personal hygiene.
45. To attend meetings and training as required and to recognize the importance of contributing new ideas and initiative to the overall success of the operation.
46. To contribute to the security of the building, company asset and guest/co-workers safety with full adherence to security procedures with proper handling of keys.
47. Adhere to all matters relating to health, safety and emergency procedures
48. Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
49. Keep storages rooms, vacuums and housekeeping carts clean
50. Flexible to work any shift, which includes weekdays, weekends and PM shifts.
51. Clean rooms as a Room Attendant when business occupancy is needed.
52. Perform other reasonable job duties as required to ensure positive guest experience and/or as may be requested by management from time to time.
53. Other tasks as required